Customer Partnership

• Everything we do is founded on total quality.
• We are strongly committed to determining our customers’ requirements and strive to truly understand their processes.
• Customer dedication and industry focus is critical to the development of innovative solutions.
• We keep our promises and deliver on time.
• We are committed to teamwork, high standards, and accountability.

Protection of Environment, Safety and Health

• We view environmental protection, safety and health as integral parts of our operative practices.
• Safety always comes first! Potential working hazards and environmental aspects are regularly assessed for all present and future activities and suitable safety measures are taken to reduce risks to a minimum.
• We aim to
  - achieve zero occupational accidents and illnesses.
  - preserve resources.
  - prevent pollution and achieve minimum emission levels.
  - prevent waste and environmentally sustainably dispose of unavoidable waste.

Operational Excellence

• We are committed to continuously improving our management systems for quality, environment, safety and health.
• We use structured processes, based on LEAN principles, in a result-oriented manner and by means of continuous improvements to achieve Operational Excellence.
• We measure and evaluate our performance regularly by means of key performance indicators (KPIs), and base improvement actions on them.
• Each and every one of us has a personal responsibility to the environment and to other employees and we, therefore, act in a considerate and safe manner.
• We pledge compliance with all existing laws, regulations, corporate guidelines and internal standards.

Stakeholder Dialogue

• We seek open dialogue with all stakeholders, whereby the economic, ecological and social requirements are considered in a balanced manner with the aim of maintaining long-term relationships.